Terms of service

OVERVIEW
Welcome to Montvael. The terms "we", "us" and "our" refer to Montvael, operated by AX Digital Group LLC, a limited liability company registered in the United States (EIN: 35-2900945), with its principal place of business at 15442 Ventura Blvd, STE 201-1510, Sherman Oaks, CA 91403. Montvael operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Montvael is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to your device type, settings and configuration.

We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be identical to how they are depicted in our store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 - PRICING AND BILLING
All prices are displayed in US dollars (USD) and are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as confirmed in your order confirmation email.

Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs or import duties. Any applicable taxes or additional charges will be clearly disclosed at checkout before you complete your purchase.

We may offer promotions or discounts from time to time, governed by separate terms. In the event of a conflict between promotional terms and these Terms, the promotional terms will govern.

You agree to provide current, complete and accurate payment and billing information for all purchases. You represent and warrant that: (i) the payment information you provide is true, correct and complete; (ii) you are duly authorized to use the payment method provided; (iii) charges incurred will be honored by your financial institution; and (iv) you will pay all charges at the posted prices, including shipping, handling and applicable taxes.

We will not impose any undisclosed fees, charges or payment obligations during or after the checkout process. Any subscription, membership or recurring billing arrangement, if applicable, will be clearly disclosed and will require your explicit consent before activation.

SECTION 4 - ORDERS
When you place an order, you are making an offer to purchase. Montvael reserves the right to accept or decline your order for any reason at its sole discretion. Your order is not accepted until Montvael confirms acceptance via email. We must receive and successfully process your payment before your order is accepted.

Please review your order carefully before submitting, as Montvael may be unable to accommodate cancellation requests after an order has been accepted. In the event that we do not accept, modify or cancel an order, we will notify you by contacting the email address provided at the time of purchase.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

SECTION 5 - SHIPPING AND DELIVERY
All delivery timeframes provided at checkout are estimates only and are not guaranteed. We are not liable for shipping delays caused by carriers, customs processing, weather events or other circumstances outside our control.

Once your order has been transferred to the carrier, title and risk of loss pass to you. You will receive a shipping confirmation email with tracking information when your order has been dispatched.

If your order has not arrived within the estimated delivery window, please contact us at contact@montvael.com or call us at +1 (646) 405-3881 so we can assist you.

SECTION 6 - RETURNS, REFUNDS AND EXCHANGES
Our return and refund policy is clearly described in our Refund Policy, which is incorporated into these Terms by reference. By placing an order, you acknowledge that you have read and understood our Refund Policy.

We honor all return and refund requests that comply with the conditions set forth in our Refund Policy. We will never deny a return or refund that is legitimately covered under our stated policy.

To initiate a return or to ask any questions about your order, contact us at contact@montvael.com or call +1 (646) 405-3881.

SECTION 7 - ACCURACY OF INFORMATION
We are committed to ensuring that all product descriptions, pricing, images and other content on our store are accurate, truthful and not misleading. If you encounter any inaccuracy, please contact us immediately at contact@montvael.com.

Occasionally, information on our store may contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, shipping charges or availability. We reserve the right to correct any such errors and to cancel orders placed based on incorrect information, with prior notice to you.

SECTION 8 - INTELLECTUAL PROPERTY
All content on the Services, including but not limited to trademarks, brand names, text, images, graphics, product descriptions, video and audio content, and the selection and arrangement thereof, is owned by Montvael, its affiliates or licensors and is protected by applicable U.S. and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the Services without our prior written consent.

Montvael's names, logos, and product names are trademarks of Montvael or its affiliates. You must not use such trademarks without our prior written permission. Shopify's name, logo and related marks are trademarks of Shopify Inc.

SECTION 9 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or fraudulent purpose; (b) to violate any applicable laws or regulations; (c) to infringe upon the intellectual property rights of others; (d) to harass, abuse, harm or defame any person; (e) to transmit false or misleading information; (f) to send unsolicited commercial communications (spam); (g) to impersonate any person or entity; (h) to upload or transmit viruses or malicious code; (i) to collect personal information of others without consent; or (j) to interfere with or circumvent the security features of the Services.

We reserve the right to suspend or terminate your access to the Services at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 10 - THIRD-PARTY LINKS AND TOOLS
The Services may contain links to third-party websites or provide access to third-party tools. We are not responsible for the content, accuracy or practices of any third-party websites or tools. Your use of third-party links and tools is entirely at your own risk. We encourage you to review the terms and privacy policies of any third-party services you access through our store.

SECTION 11 - RELATIONSHIP WITH SHOPIFY
Montvael is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make are made directly with Montvael. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Montvael, including any injury, damage or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Montvael.

SECTION 12 - PRIVACY AND DATA COLLECTION
All personal information we collect through the Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. We collect and use your personal information only as described in our Privacy Policy and in compliance with applicable data protection laws.

We do not sell your personal information to third parties. We do not use deceptive or coercive means to collect your data. Any data collection that occurs through the Services is disclosed in our Privacy Policy.

Because the Services are hosted by Shopify, certain personal information may also be subject to Shopify's Privacy Policy, available at https://www.shopify.com/legal/privacy.

SECTION 13 - FEEDBACK AND USER CONTENT
If you submit any feedback, reviews, suggestions or other content to the Services, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish and distribute such content for the purpose of operating and improving our Services.

You represent and warrant that any content you submit is accurate, does not infringe any third-party rights, and complies with these Terms. We reserve the right to remove any content that we determine, in our sole discretion, to be unlawful, offensive or in violation of these Terms.

SECTION 14 - DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY STATED BY MONTVAEL, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU IN FULL.

SECTION 15 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, MONTVAEL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Montvael, AX Digital Group LLC, Shopify, and their respective affiliates, officers, directors, employees, agents and service providers from any claims, losses, damages, liabilities and expenses (including reasonable attorneys' fees) arising out of or related to: (1) your breach of these Terms; (2) your violation of any applicable law or the rights of any third party; or (3) your use of the Services.

SECTION 17 - TERMINATION
We may terminate this agreement or your access to the Services at any time, at our sole discretion, without notice. You will remain liable for all amounts due up to and including the date of termination. Provisions that by their nature should survive termination will continue to apply, including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification and Governing Law.

SECTION 18 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles. You and Montvael consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, for the resolution of any disputes arising under these Terms.

SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the remaining provisions shall continue in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Montvael regarding your use of the Services and supersede all prior agreements and communications.

SECTION 21 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms of Service at any time. We will notify you of any material changes by posting the updated Terms on this page and, where required by applicable law, by notifying you via email. The date of the most recent revision will be indicated at the bottom of this page. Your continued use of the Services following the posting of any changes constitutes your acceptance of those changes.

SECTION 22 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:

Montvael
Operated by AX Digital Group LLC
15442 Ventura Blvd, STE 201-1510
Sherman Oaks, CA 91403
United States
Email: contact@montvael.com
Phone: +1 (646) 405-3881
EIN: 35-2900945

Last updated: May 2025